Customer service training can positively impact customer retention and is an essential part of any retail, service or sales organization. For more than 20 years, Jane Handly has been a highly sought-after customer service training expert. She teaches practical ideas on exceeding expectations, handling difficult situations, increasing internal teamwork, boosting sales and much more. As dynamic as she is down to earth, her unique style captivates and motivates people to go the extra mile to wow their customers. Customer service training can make the difference between customer loyalty and customer indifference. Make sure your team is equipped with all the skills they can get to take their customer service skills to the next level.
- HOW TO REDUCE CUSTOMER FALLOUT & INCREASING SATISFACTION
- TEAMING WITH YOUR INTERNAL CUSTOMERS FOR HIGHER PRODUCTIVITY
- HANDLING DIFFICULT CUSTOMERS & ACCOUNTS WITH EASE
- HOW CUSTOMER SERVICE TRAINING CAN BRING YOU CUSTOMERS FOR LIFE
- GENERATING HIGHER LEVELS OF REPEAT BUSINESS & REFERRALS
Starting out as a graduate of Wake Forest University with a Masters Degree in Communication, Jane Handly went on to become an author as well. Her two books: 'Getting Unstuck' and 'Why Women Worry' have been the subject of articles in Business Week, Money Magazine, Ladies Home Journal and USA Today. In addition, she has appeared on more than 200 radio and television programs. Her impressive list of clients includes American Airlines, Neiman Marcus, Pepsi, Bristol Myers Squibb, Verizon, Southwest Airlines, Seven Eleven, Subway and hundreds of other prestigious companies and franchises. As a consultant, Jane Handly has researched over 700 major businesses and has gathered information that includes over a half million face to face encounters with customer contact employees. She knows beyond a shadow of a doubt what it takes to get and keep your customers. Discover why Jane Handly is one of America's top customer service training experts with this powerful training video.
Total Run Time: 1 Hour 30 minutes