Phenomenal Customer Service by Shep Hyken with Course Notes

In today’s highly competitive marketplace, ordinary interactions will only get you so far. In order to create long-term, secure relationships with your clients and customers, you need to amaze them. In this thoroughly engaging, high content audio seminar, you’ll learn how to make a great first impression, build rapport, communicate more effectively, exceed expectations, avoid moments of misery, and much more. While you’re learning these practical strategies, you’ll be totally entertained with Shep Hyken’s astonishing magic. His philosophy is, “moments of magic don’t just happen, they’re created by people who know the formula.”

Running Time: 104 minutes
ISBN: Digital Download 978-1-61544-547-9